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Customer Service Team Manager with French

Zaměstnavatel: Grafton Recruitment s.r.o.

Are you an experienced team leader speaking fluently in English and French?

We seek professionals with direct experience with the Customer Service department/Order management and Team leadership experience in an international environment.

Is it you? :) Send us your CV!

Your responsibilities will be:
- Customer Service Team Leadership
- Monitor operations and perform troubleshooting
- Review customer communication processes and identify improvement
- Maintain relationships with various stakeholders
- Collect customer feedback and provide status reports, deriving customer focus strategies
- Ensure customer satisfaction

Požadujeme
- Team management experience, strong leadership abilities
- Experience in customer service/order management
- Strong team-orientation, customer-orientation
- Excellent communication skills, negotiation skills
- Goal orientation, problem solving skills
- Fluency in English and French
- SAP knowledge is an advantage

- possibility of home office
- contribution into retirement plan
- meal allowance
- 5 weeks of holiday
- sick days
- Multisport card
- Cafeteria
- friendly environment